Johnny Moustache

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Terms and Conditions

Our products

We take great care in providing accurate measurements and descriptions for each item on our site.

For our vintage products, we spend a lot of time sympathetically restoring and reviving each item, but some natural wear and tear should still be expected. All of our upholstered items are fully in accordance with UK fire regulations.

We love to talk about our furniture in greater depth, and welcome enquiries about any item you may be interested in. We are more than willing to provide additional details which will help you decide wether or not the piece you have seen suits all of your requirements.

 

Your details and personal information

We take your online security and privacy seriously, and any personal information provided to us during your transaction with us will not be passed to any third party.

We process all online payments through SAGE PAY. This is an encrypted secure method of payment. We will not maintain, or record any of your information on our website or server.

Payment can be made to us in any of the following ways

Cash on delivery/collection
Bank transfer
Cheque - delivery/collection following clearance
Credit or debit card - via SAGE PAY

 

Returns Policy

We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any item which is not as described or (in the unlikely event) damaged upon delivery.

Please note, it is your responsibility to request fabric samples before making a purchase, and to ensure that your purchase will fit it's intended space in your home. 

If you do wish to return an item to us, the return delivery cost must be met at your own expense.

Bespoke items that have been personalised for you do not fall under our normal return policy (unless damaged) but you may cancel your order within 48 hours of placement for a full refund.

For bespoke contemporary items which are made to specific dimensions, it must be understood that due to the nature of handcrafted furniture the dimensions will be approximate. These items are non-returnable (unless damaged) but you may cancel your order within 48 hours of placement for a full refund.

 

Delivery:

We use a trusted courier service to deliver our products, please contact us for an accurate delivery quote to your area. 

Our appointed courier will contact you directly to arrange a delivery date and time slot shortly before your purchase is ready for dispatch. Please note that it is your responsibility to ensure that the item ordered will fit the space intended and comfortably fit through all access points.

For extra peace of mind, please note that our couriers are insured against loss or damage of any item.

International delivery can be arranged upon request, we work with a large international shipping company that have many depots across the world and offer a professional and reliable service.

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Copyright 2012 Johnny Moustache Ltd is registered in England & Wales at 36 Light Pipe Hall Road, Stockton-on-Tees, Cleveland, TS18 4AH, United Kingdom. Company no. 07438582. VAT number: 170 4902 22.


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Telephone: 01642 887033  |  Email: mail@johnnymoustache.com